Q: Are your woolen felt hats unisex?
A: Yes, our woolen felt hats are designed to be versatile and suitable for both men and women. We offer styles that complement various preferences and fashion tastes.
Q: How do I determine my hat size?
A: To find your hat size, measure the circumference of your head just above your ears. Refer to our size chart, available on the product page, to select the appropriate size for a comfortable fit.
Q: What materials are used in your hats?
A: Our hats are crafted from high-quality woolen felt, ensuring warmth and durability. Specific materials may vary by product, and detailed information is provided on each product page.
Q: How do I care for my woolen felt hat?
A: To maintain the quality of your hat, avoid exposure to extreme weather conditions and moisture. Use a soft brush to remove dust, and store your hat in a cool, dry place when not in use. Detailed care instructions can be found on the product tag.
Q: Can I return or exchange a hat if it doesn’t fit?
A: Yes, we understand that sizing can be tricky. Please refer to our Returns Policy for information on how to initiate a return or exchange. We strive to make the process as seamless as possible.
Q: Do you offer gift wrapping services?
A: At this time, we do not offer gift wrapping services. However, our hats come elegantly packaged, making them a stylish and thoughtful gift.
Q: How can I contact customer support?
A: For any inquiries or assistance, please contact our customer support team through the “Contact Us” page on our website email:service@glowza.com. We are here to help and ensure you have a positive experience with glowza.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status and location of your package during transit.
Q: Are your hats suitable for all seasons?
A: While our woolen felt hats are designed for colder weather, they can be worn in various seasons. However, extreme heat and humidity may affect the shape and quality of the hat over time.
Contact us
Tel: +1 9293930199
Email:service@glowza.com
Address:90 Drymen Road, Glasgow, G61 2SY, UK